Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Cancellation or reschedule given less than 24 hours prior to appointment time will result in a cancellation fee amounting up to 100% of the cost of the scheduled service. Amount is based on our discretion, factoring in time remaining to your appointment, your booking history, etc.
- No-show clients will be charged 100% of the service price.